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Product Questions
What is the power adapter tip measurement? (HDExtIP-TX)
Power adapter tip measurement: 2.1mm x 5.5mm size plug: inner diameter=2.1 / outer diamter=5.5
Oculus Rift: It doesn't work with an Oculus Rift due to lack of power to drive an Active IC. (DPHDMIA-4K)
PASSIVE adapters without IC inside should work with an Oculus Rift.
Not showing the whole screen. (HDwirelessMulti)
Go to your TV setting and change it to Fit the Screen
Are the antenna standard SMA connectors? (HDwirelessMulti)
Yes.
What is the IR cable frequency specs? (HDbaseT)
IR passback frequency 20-60KHz. This applies to all Extenders .
No picture when using Surface 4 (mDPDock)
Has to go display setting and change dp 1.2 to 1.1.monitor displayport version to 1.1 or disable Dispalyport 1.2 on the monitor.
I can not get audio from m6 diretv receiver when using your equipment, video is great, no audio. I was replacing an older unit that worked for years but your new device is not transmitting sound after several reboots and cable checks. (HDwireless200)
The TV HDMI input was set to HDMI 2.0 and changing it to HDMI 1.4 fixed the audio issue.
I purchased a 660ft 1080p Wireless HDMI Extender Kit from Amazon and installed it today. The picture is working great but I'm not getting any sound. I tried reseting the receiver and transmitter and still not getting any sound. (HDwireless200)
The TV HDMI input was set to HDMI 2.0 and changing it to HDMI 1.4 fixed the audio issue.
Does it works with Wirecast Streaming? (PRO-CaptureHD)
It is compatible. The Wirecast version is v10.0.1
Does it handle ARC over HDMI or does it only break it out to optical? also is the ARC stereo only? (PRO-HDbaseT-U)
ARC is supported through the SPDIF connector. Surround sound up to 7.1ch. If used with the Stereo Out, then it works with Stereo only.
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Store Questions
What is the return policy?
gofanco.com offers a 30-day money back return policy from the date of purchase. gofanco will not refund the shipping & handling fees and the customer will be responsible for shipping the product back. All returns must include the original packaging (product box, manuals, warranty cards, plastic, registration information, installation disc, etc). Buyers may be charged a 15% restocking fee dependent on the condition of the returned product. Note: gofanco’s return policy does not cover products that have been damaged as a result of accident, misuse, or unauthorized modifications and dissembly.
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