Store FAQs


gofanco Store Questions
Where are's product drivers located?
To find the drivers for gofanco product, complete the following: On the gofanco website, click the Download tab. Under DOWNLOADS, enter the product ID, and click search.
How do I obtain a formal quote?
If you need a formal quote, contact us at and indicate the products that you are interested in and the quantity that you require. If you would like a shipping charge quote, provide a ship-to address as well.
How can I obtain HS codes for gofanco products?
For questions about HS codes, contact the Customer Service Advisory team. Note: Due to export regulations, some codes may not be available to all customers.
How do I create a account?
To create a account, complete the following: On the website, click Account at the top of the page. Click Sign Up Complete all required information. Click Create Account.
Which payment methods does accept? accepts Visa, MasterCard, American Express, and Discover (through Paypal & Amazon Pay).
Can I make changes to my order?
If you want to make changes to your order, contact us at or through Live Chat (Mon-Fri 8:00 AM – 5:00 PM) as soon as possible. If your order has not been processed, the Customer Service Advisory team will modify it accordingly. ...
How do I cancel my order?
To cancel an order that has not been shipped, contact us at as soon as possible. Orders that have already been shipped cannot be canceled. If it is too late to cancel your order, refuse the package when it is delivered and have it sent...
How do I get the tracking information for my order?
Tracking information for your order is available on your account the next business day after placing your order. To view the tracking information for your order, complete the following: On the website, click Login at the top...
When do I qualify for free shipping?
Free, standard ground shipping is available in the following situations: Orders over $25.00 shipped in continental North America.
Which shipping methods does offer? offers standard and expedited shipping options via FedEx and USPS. Unfortunately, is unable to ship using Canada Post.
How do I obtain a shipping quote for my order?
The estimate shipping charges is auto calculated after you enter the shipping address and ZIP or postal code to during checkout.
Does ship orders the same day?
All orders received before 12:00 PM Pacific Standard Time in North America are shipped on the same day that the order was placed, provided that the product requested is in stock at the time that the order is submitted.
What do I do if I received my order and some products were not delivered?
If you receive your order and the wrong products were included or the order includes fewer products than you ordered, contact us at within 48 hours of receiving the package. The Customer Service Advisory team will initiate an investigation...
What should I do if my package is lost?
On very rare occasions, packages can be misrouted or mishandled while in transit. If a package does not arrive in time, contact us at
What is the warranty for gofanco products?
All gofanco products are backed by a minimum 1-year limited manufacturer warranty and free lifetime tech support from our experienced technical team located in Silicon Valley. please refer to this link for more detail
How do I submit a Return Merchandise Authorization (RMA)?
1. Send an email to, for all return inquiries, with the following information: Order ID Part Number and quantity Reason for return Condition of product (Upload photo) 2. A representative will be in contact with you to guide...
Does Import duties, taxes, and custom charges included in the order total for international orders?
Please Note: Import duties, local taxes and charges are not included in the item price or shipping cost and are at the buyer's responsibility to pay for upon receiving in their country. Please verify with your customs before making a purchase to find out what these charges may be.
What is the return policy? offers a 30-day money back return policy from the date of purchase. Gofanco will not refund the shipping and handling fee, the customer will be responsible for shipping returns based on the case. All returns must include the original packaging (product box, manuals, warranty cards, plastic, registration information, installation disc, etc). Note: Gofanco’s return policy does not cover products that have been damaged as a result of accident, misuse, or unauthorized modifications and disassembly.

Please refer to for more detail

View all