Store FAQs

 

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gofanco Store Questions
Where are gofanco.com's product drivers located?
To find the drivers for gofanco product, complete the following: On the gofanco website, click the Download tab. Under DOWNLOADS, enter the product ID, and click search.
How do I obtain a formal quote?
If you need a formal quote, contact us at [email protected] and indicate the products that you are interested in and the quantity that you require. If you would like a shipping charge quote, provide a ship-to address as well.
How can I obtain HS codes for gofanco products?
For questions about HS codes, contact the Customer Service Advisory team. Note: Due to export regulations, some codes may not be available to all customers.
How do I create a gofanco.com account?
To create a gofanco.com account, complete the following: On the gofanco.com website, click Account at the top of the page. Click Sign Up Complete all required information. Click Create Account.
Which payment methods does gofanco.com accept?
gofanco.com accepts Visa, MasterCard, American Express, and Discover (through Paypal & Amazon Pay).
Can I make changes to my order?
If you want to make changes to your order, contact us at [email protected] or through Live Chat (Mon-Fri 8:00 AM – 5:00 PM) as soon as possible. If your order has not been processed, the Customer Service Advisory team will modify it accordingly. ...
How do I cancel my order?
To cancel an order that has not been shipped, contact us at [email protected] as soon as possible. Orders that have already been shipped cannot be canceled. If it is too late to cancel your order, refuse the package when it is delivered and have it sent...
How do I get the tracking information for my order?
Tracking information for your order is available on your gofanco.com account the next business day after placing your order. To view the tracking information for your order, complete the following: On the gofanco.com website, click Login at the top...
When do I qualify for free shipping?
Free, standard ground shipping is available in the following situations: Orders over $25.00 shipped in continental North America.
Which shipping methods does gofanco.com offer?
gofanco.com offers standard and expedited shipping options via FedEx and USPS. Unfortunately, gofanco.com is unable to ship using Canada Post.
How do I obtain a shipping quote for my order?
The estimate shipping charges is auto calculated after you enter the shipping address and ZIP or postal code to during checkout.
Does gofanco.com ship orders the same day?
All orders received before 12:00 PM Pacific Standard Time in North America are shipped on the same day that the order was placed, provided that the product requested is in stock at the time that the order is submitted.
What do I do if I received my order and some products were not delivered?
If you receive your order and the wrong products were included or the order includes fewer products than you ordered, contact us at [email protected] within 48 hours of receiving the package. The Customer Service Advisory team will initiate an investigation...
What should I do if my package is lost?
On very rare occasions, packages can be misrouted or mishandled while in transit. If a package does not arrive in time, contact us at [email protected]
What is the warranty for gofanco products?
All gofanco products are backed by a minimum 1-year limited manufacturer warranty and free lifetime tech support from our experienced technical team located in Silicon Valley. please refer to this link for more detail
How do I submit a Return Merchandise Authorization (RMA)?
1. Send an email to [email protected], for all return inquiries, with the following information: Order ID Part Number and quantity Reason for return Condition of product (Upload photo) 2. A representative will be in contact with you to guide...
Does Import duties, taxes, and custom charges included in the order total for international orders?
Please Note: Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility.
What is the return policy?

gofanco.com offers a 30-day money back return policy from the date of purchase. gofanco will not refund the shipping & handling fees and the customer will be responsible for shipping the product back. All returns must include the original packaging (product box, manuals, warranty cards, plastic, registration information, installation disc, etc). Buyers may be charged a 15% restocking fee dependent on the condition of the returned product. Note: gofanco’s return policy does not cover products that have been damaged as a result of accident, misuse, or unauthorized modifications and dissembly.

please refer to this link for more detail

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