Processing time

Orders are processed and dispatched within 2 business days. Processing time is separate from transit time.

Domestic shipping (United States)

Free standard shipping on orders of $100 or more (contiguous U.S. only). The threshold is assessed on your cart total after discounts and before tax.

For orders below that threshold, shipping is calculated at checkout based on your delivery address and the weight of the order.

Destinations and restrictions

We ship throughout the United States, including APO and FPO facilities.

We do not ship to individual P.O. Boxes.

Delivery estimates are not guarantees.

For orders shipping to Hawaii, Alaska, or any international destination, customers must provide a valid carrier account (FedEx, UPS or DHL). Please contact us at support@gofanco.com to complete these orders.

International orders may be subject to customs duties, import taxes and brokerage fees. Recipients are responsible for all import duties, taxes and customs fees.

For larger or project shipments, contact Sales Inquiry.

Expedited shipping is unavailable for:

• Over-sized shipments
• Orders exceeding 200 lbs (90 kg)
• Orders requiring special handling

Orders in these categories are dispatched within 3 business days. Expedited service is not available for them at checkout — please contact Sales Inquiry if you have a required-by date.

Transit time is determined by the carrier and is separate from our dispatch time. We do not guarantee a delivery date.

Split shipments

Where an order includes items with different availability, we may ship in more than one shipment at no extra cost to you. You will receive tracking for each shipment.

Address accuracy

Please check the delivery address before completing checkout. We cannot redirect a shipment once it has left our warehouse, and corrections made in transit may incur carrier fees.

Commercial addresses, job sites and loading docks: please include receiving hours, dock restrictions or contact names in the order notes.

Upon delivery, please verify that all items match your invoice.

Deadline: discrepancies must be reported within 2 business days of receipt via Return and RMA. gofanco reserves the right to investigate claims made after this window at its sole discretion.

Visible damage. You may refuse the shipment. Clearly note the refusal on the carrier's receipt and submit a Return and RMA request within 2 business days.

Concealed damage. If you accept a package and later find internal damage, submit a Return and RMA request within the same window.

Requirements. Retain all product packaging for carrier inspection, or be prepared to provide photographs of the carton, the shipping label and the damage. Claims reported after the deadline may not be honored.

If you discover damage after this window, contact us anyway — we will do what we can, but our ability to recover from the carrier is limited once their own claim deadline has passed.

Tracking is emailed once your order ships. You can also check status at Track Your Order.

Refused or rejected shipments

A 5% administrative fee and the original shipping costs will be deducted from your final refund, unless the refusal is due to a gofanco error or visible shipping damage.

 
Please be advised that the 5% administrative fee is not reflected as a separate item on your original sales invoice. It is calculated on the total order value and automatically deducted from your refund at the time of processing. This fee covers non-recoverable merchant service charges and credit card processing fees incurred during the original transaction.

• Required action. You must submit an RMA request after refusing the shipment so we can start the refund. Provide your order number and the carrier tracking number — a lot number is not required, and you do not need to mark the carton. We identify the shipment from the tracking number when it arrives back at our warehouse.
  

Pre-orders

Items marked "Pre-order" are currently out of stock. Please complete our Sales Inquiry form for availability updates.

Accepted payments: American Express, Visa, Mastercard, Discover, Diners Club, Apple Pay, Google Pay, Shop Pay and PayPal.

For other payment options: please complete our Sales Inquiry form. Your order will be processed once payment is received.

Carriers: UPS, FedEx and USPS.

Final sale: all sales are final, except for goods that arrive damaged or defective.

Power adapters: unless specified otherwise, all products are supplied with North American power adapters only.

This policy applies only to purchases made directly through the gofanco online store (gofanco.com). If you purchased gofanco products through Amazon or another online retailer, please contact the original seller to handle your return.

Orders placed under a written quotation are governed by the terms of that quotation.

Exception: products reported defective within 30 days of the invoice date are returned free in both directions — see Defective within 30 days under Warranty

Administrative fee deduction notice

The 5% administrative fee is not reflected as a separate item on your original sales invoice. It is calculated on the total order value and automatically deducted from your total refund at the time of processing. This fee covers non-recoverable merchant service charges and credit card processing fees incurred during the original transaction.

Free shipping and returns

Orders of $100 or more ship free. Free shipping is conditional on keeping the order. If you return an order that shipped free, the standard shipping charge that would have applied to your order is deducted from your refund, in addition to the 5% administrative fee.

The amount is the standard rate our checkout would have quoted for your delivery address and order weight. It is stated on your RMA confirmation email before you ship anything back, so you know the figure in advance.

Partial returns. If the items you keep still total $100 or more, no shipping charge is deducted. If the items you keep fall below $100, the standard shipping charge for the original order is deducted.

Worked example. You place a $130 order that ships free. The standard rate our checkout would have quoted for your address is $20. If you return the whole order for a refund:

• Amount charged: $130.00
• Less 5% administrative fee: − $6.50
• Less the standard shipping charge that would have applied: − $20.00
• Refund issued: $103.50

Return shipping is paid by you and is separate from the figures above. Where the return is due to a gofanco error or a proven defect, none of these deductions apply.

Refunds on orders paid with store credit

If part of your order was paid with store credit, the store credit portion is returned to your store credit balance and the remaining amount is refunded to your original payment method. If the whole order was paid with store credit, the full refund is returned as store credit.

The 5% administrative fee and the $100 free shipping threshold are calculated on the original order value, and are not affected by how much of it was paid with store credit.

Products may be returned within 30 days from the invoice date.

Items must be in good condition with all original accessories, cables, manuals and packaging.

Shipping finality: unless due to a proven gofanco error or defective product, all shipping charges are non-refundable, and gofanco is not responsible for the return shipping fees.

Products that have been installed into a permanent structure — in-wall, in-ceiling or otherwise not removable without damage — may not be returnable. Contact us before removing equipment so we can confirm. This limitation applies to returns only; it does not affect a valid warranty claim on a defective unit.

Step 1 — Submit an RMA request. Complete the RMA Request form and select the appropriate reason. This step is required for both standard returns and refused shipments. An RMA number will be emailed within 2 business days of request approval.

Step 2 — Return the product. Ship the return within 2 business days of the RMA number being issued. Pack securely and clearly write the RMA number on the outside of the carton. Returns without a visible RMA number may be refused at the dock.

If you are unable to ship within that window, contact us before it expires — we can accommodate genuine exceptions.

Step 3 — Inspection and refund. Returns are inspected within 2 business days of receipt. Once approved, the refund is issued to the original payment method.

Return address:
Gofanco LLC
15271 Fairfield Ranch Rd. Unit 130
Chino Hills, CA 91709, USA

One-year warranty. gofanco products are covered by a limited one (1) year warranty against defects in materials and workmanship under normal use. Warranty terms may vary by product — please refer to the packaging for details.

When the warranty starts. For orders placed on gofanco.com, the warranty period runs from the invoice date of that order. For products bought through Amazon, a reseller or a distributor, the warranty period runs from the purchase date shown on your proof of purchase, since those orders are not invoiced by us.

Extended two-year warranty. Register your order using the Product Registration form to extend coverage to a total of two (2) years. Registration is required — coverage is not extended automatically. An extended warranty cannot be added to a warranty period that has already expired.

Registration covers the order. Register once per order — you do not need to register each unit separately. The extended warranty applies to all eligible products on the order you register, from the invoice date of that order.

Defective within 30 days. If a product is reported as defective within 30 days of the invoice date and the defect is subsequently confirmed, the return is free — gofanco covers shipping in both directions and no administrative fee applies. This is an exception to the shipping split shown in the table above.

Free lifetime technical support. Technical support for gofanco products is free for the life of the product, whether or not it is still under warranty. Use the Technical Support form.

The warranty does not cover damage from misuse, improper installation, unauthorized modification, incorrect power supply, lightning or power surge, or installation outside the product's rated environmental conditions.

Warranty service shipping

For warranty repair or replacement, you are responsible for the cost of shipping the product to us. Once the repair or replacement is completed, gofanco covers the cost of shipping it back to you.

This is separate from the return and refund terms above, which apply when you are returning a product rather than claiming warranty service.

Warranty service requires proof of purchase. If you have any questions, please submit the Technical Support form.

Policy discretion. gofanco reserves the right to modify or change this policy at its discretion at any time without prior notice.

Why cancellation is time-sensitive

Orders enter the fulfillment queue shortly after they are placed. Once an order reaches the warehouse floor it cannot be stopped, so the sooner you tell us, the more we can do.

The 60-minute grace period

Full refunds are available if requested within one (1) hour of purchase, including shipping.

Late cancellations (after 60 minutes)

Our team will make every effort to stop your order before it enters the final shipping stage.

If interception is successful: a 5% administrative fee is deducted from your refund, but original shipping charges are refunded.

If we cannot stop it: the order ships. Once you receive it, please use Return and RMA instead. Standard return terms apply.

Orders are processed as a single unit. Once an order has been released to the warehouse, we do not remove or amend individual lines on it.

If you need to change what you ordered, the entire order is canceled and you place a new one. This applies even when only one line is affected — for example, if you ordered three items and want to cancel one, the whole order is canceled and you place a new order for the two you still want.

If the new order falls below the $100 free shipping threshold as a result, standard shipping charges will apply to it.

How to cancel

Submit the Order Cancellation form. You will need your order number and the email address used at checkout.

Already shipped? Cancellation is no longer possible — use Return and RMA.

gofanco membership is free of charge. To join, create an account at gofanco.com. Membership benefits apply to purchases made on gofanco.com and require a registered account in good standing.

Membership is currently available to customers with a United States shipping address.

Tier discounts apply to the merchandise subtotal of orders placed on gofanco.com.

Your tier is based on your qualifying spend during the preceding 12 months, measured on a rolling basis. When your rolling 12-month qualifying spend crosses a tier threshold, your tier is upgraded immediately. If it falls below your current tier's requirement, your tier is adjusted following the notice period described in Section 5.

Members whose accounts were migrated from our previous store in August 2026 received a starting tier based on their purchase history. Migrated tiers are honored until [PENDING — per Rivo test results].

Qualifying spend means the merchandise total of orders placed on gofanco.com under your account, measured after discounts and before shipping charges and taxes. Refunded amounts are deducted from your qualifying spend.

Purchases made through Amazon or other retailers do not count toward tier status. Orders arranged by inquiry and processed outside gofanco.com — including international orders — also do not count toward tier status.

If your rolling 12-month qualifying spend falls below your current tier's requirement, your tier is adjusted to the level your spend supports. We will notify you by email at least 30 days before a downgrade takes effect. During the notice period, you keep your current tier and its benefits.

Tier discounts are applied automatically at checkout when you are signed in to your account. No discount code is required. Discounts apply to the merchandise subtotal only and do not apply to shipping charges or taxes.

Tier discounts cannot be applied retroactively to orders placed while signed out or before your tier took effect.

Tier discounts apply only to purchases on gofanco.com and cannot be combined with promotional discount codes or other offers unless expressly stated. Where an order qualifies for more than one discount, the greater discount applies.

Gold membership is by invitation only and includes custom pricing. Gold terms are confirmed in writing at the time of invitation.

Accounts with separately negotiated commercial terms — including dealer and distributor accounts — are governed by those terms, which take precedence over this policy.

Reward credit on this store originates solely from balances transferred from our previous store in August 2026. No new reward credit is issued, and there is no way to earn additional credit.

Reward credit has no expiration date. It can be applied toward purchases on gofanco.com at checkout, has no cash value, and cannot be transferred, sold, or redeemed for cash.

For how refunds are handled on orders paid in part with reward credit, see the Return, Refund & Warranty section of this page.

We may modify, suspend, or discontinue the membership program, tier requirements, or benefits at any time. Where a change reduces existing benefits, we will give members at least 30 days' notice by email. Changes do not affect orders already placed.

We may adjust tier status, withhold benefits, or close a membership account in cases of fraud, abuse, resale manipulation, or violation of our Terms of Service. Where reasonably possible, we will contact you before taking action.

Last Updated: 10/1/2026

This Privacy Notice for Gofanco LLC ("we", "us", or "our") describes how and why we might access, collect, store, use, and/or share ("process") your personal information when you use our services ("Services"), including when you:

• Visit our website at https://gofanco.com, or any website of ours that links to this Privacy Notice
• Purchase or use our products. Gofanco LLC operates an e-commerce platform offering audio visual and connectivity products — including HDMI extenders, splitters, matrix switchers, video wall controllers, KVM and display adapters — for professional, commercial and residential environments
• Engage with us in other related ways, including any marketing or events

Questions or concerns? Reading this Privacy Notice will help you understand your privacy rights and choices. We are responsible for making decisions about how your personal information is processed. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at support@gofanco.com.

Summary of key points

What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us, the choices you make, and the products and features you use.

Do we process any sensitive personal information? We do not process sensitive personal information.

Do we collect any information from third parties? We receive order and fulfillment data from payment processors and shipping carriers, and order data from online marketplaces where you purchased a gofanco product.

How do we process your information? To provide, improve and administer our Services, to communicate with you, for security and fraud prevention, and to comply with law.

How do you exercise your rights? The easiest way is by submitting our Technical Support form, or by contacting us at support@gofanco.com.

Personal information you disclose to us

In Short: We collect personal information that you provide to us.

We collect personal information that you voluntarily provide when you register on the Services, express an interest in obtaining information about us or our products, participate in activities on the Services, or otherwise contact us. The personal information we collect may include:

• names
• phone numbers
• email addresses
• mailing addresses
• billing addresses
• usernames and passwords
• contact preferences
• contact or authentication data
• company name
• buyer type (end user, AV integrator, reseller, distributor, government or education)
• product SKU, lot number and purchase records submitted for warranty or support
• files you upload, such as proof of purchase, site photos and system diagrams

Sensitive Information. We do not process sensitive information.

Payment Data. We may collect data necessary to process your payment if you choose to make purchases, such as your payment instrument number and the security code associated with it. All payment data is handled and stored by Shopify Payments, PayPal, Shop Pay, Apple Pay and Google Pay. We do not store full payment card numbers on our systems.

All personal information that you provide to us must be true, complete and accurate, and you must notify us of any changes.

Information automatically collected

In Short: Some information — such as your IP address and/or browser and device characteristics — is collected automatically when you visit our Services.

This information does not reveal your specific identity but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, and information about how and when you use our Services. It is primarily needed to maintain the security and operation of our Services, and for internal analytics and reporting.

Like many businesses, we also collect information through cookies and similar technologies. See Your Privacy Choices.

• Log and Usage Data. Service-related, diagnostic, usage and performance information our servers automatically record in log files, including date/time stamps, pages and files viewed, searches, and error reports.
• Device Data. Information about the computer, phone, tablet or other device you use, including IP address, device identifiers, browser type, hardware model, internet service provider, operating system and system configuration.
• Approximate location. We infer approximate location from your IP address. We do not collect precise device location.

Information collected from other sources

In Short: We receive limited order-related data from our payment, fulfillment and marketplace partners.

We receive order and fulfillment data from payment processors and shipping carriers, and order data from online marketplaces where you purchased a gofanco product. We use this information to fulfill orders, provide support and honor warranty claims.

In Short: We process your information to provide, improve and administer our Services, communicate with you, for security and fraud prevention, and to comply with law.

• To facilitate account creation and authentication and otherwise manage user accounts.
• To deliver and facilitate delivery of services to the user.
• To respond to user inquiries and offer support, including technical support and warranty service.
• To send administrative information about our products and services, changes to our terms and policies, and similar information.
• To fulfill and manage your orders, payments, returns and exchanges made through the Services.
• To manage product registrations and determine warranty eligibility.
• To request feedback and to contact you about your use of our Services.
• To send you marketing and promotional communications, in accordance with your marketing preferences. You can opt out at any time.
• To deliver targeted advertising and display personalized content. See Your Privacy Choices.
• To protect our Services, including fraud monitoring and prevention.
• To identify usage trends so we can improve the Services.
• To determine the effectiveness of our marketing and promotional campaigns.
• To save or protect an individual's vital interest, such as to prevent harm.

In Short: We only process your personal information when we believe it is necessary and we have a valid legal reason to do so under applicable law.

If you are located in the EU or UK, this section applies to you. The GDPR and UK GDPR require us to explain the valid legal bases we rely on. We may rely on the following:

• Consent. We may process your information if you have given us permission to use it for a specific purpose. You can withdraw your consent at any time.
• Performance of a Contract. Where necessary to fulfill our contractual obligations to you, including providing our Services or acting at your request prior to entering into a contract.
• Legitimate Interests. Where reasonably necessary to achieve our legitimate business interests and those interests do not outweigh your rights and freedoms — for example to send information about offers, develop relevant advertising, analyze how our Services are used, support marketing, diagnose problems and prevent fraud.
• Legal Obligations. Where necessary for compliance with our legal obligations, such as cooperating with a law enforcement body or regulatory agency, or exercising or defending our legal rights.
• Vital Interests. Where necessary to protect your vital interests or those of a third party.

If you are located in Canada, this section applies to you. We may process your information if you have given express consent, or in situations where your permission can be inferred (implied consent). You can withdraw your consent at any time. In some exceptional cases we may be legally permitted to process your information without consent, for example where collection is clearly in the interests of an individual and consent cannot be obtained in a timely way, for investigations and fraud prevention, or where disclosure is required to comply with a subpoena, warrant or court order.

In Short: We may share information in specific situations described in this section and with the following categories of third parties.

Vendors, Consultants, and Other Third-Party Service Providers. We may share your data with third-party vendors, service providers, contractors or agents who perform services for us or on our behalf and require access to such information to do that work. We have contracts in place with these third parties designed to help safeguard your personal information. They cannot do anything with your personal information unless we have instructed them to, and they will not share it with any organization apart from us.

The categories of third parties we may share personal information with are as follows:

• Website hosting and e-commerce platform providers
• AI platforms (for AI-assisted customer support)
• Payment processors
• Order fulfillment and shipping carriers
• Customer support tooling
• Email marketing and sales tools
• Data analytics services
• Ad networks and retargeting platforms
• Cloud computing and data storage providers
• Finance and accounting tools
• Social networks
• User account registration and authentication services

We also may need to share your personal information in the following situations:

• Business Transfers. In connection with, or during negotiations of, any merger, sale of company assets, financing or acquisition of all or a portion of our business.
• Affiliates. We operate alongside affiliated brands under common ownership. Our affiliates have access to order, fulfillment and customer service records relating to your purchases, because we share warehousing, order management and support systems with them. Affiliates include our parent company and any subsidiaries, joint venture partners or other companies under common control with us, and we require them to honor this Privacy Notice. 
• Business Partners. With our business partners to offer you certain products, services or promotions.

In Short: We may use cookies and other tracking technologies to collect and store your information.

We may use cookies and similar tracking technologies (like web beacons and pixels) to gather information when you interact with our Services. Some online tracking technologies help us maintain the security of our Services and your account, prevent crashes, fix bugs, save your preferences and assist with basic site functions.

We also permit third parties and service providers to use online tracking technologies on our Services for analytics and advertising, including to help manage and display advertisements, to tailor advertisements to your interests, or to send abandoned shopping cart reminders.

To the extent these online tracking technologies are deemed to be a "sale" or "sharing" (which includes targeted advertising, as defined under applicable laws) under applicable US state laws, you can opt out at Your Privacy Choices, or by submitting a request as described in section 12.

Google Analytics

We use Google Analytics 4 to understand how visitors use our site. Where Google Signals or advertising features are enabled, this may include demographic and interest reporting and remarketing audiences. To opt out of being tracked by Google Analytics across the Services, visit tools.google.com/dlpage/gaoptout. You can also manage your advertising preferences at Your Privacy Choices.

In Short: Where we offer features powered by artificial intelligence, your input and related information may be processed by our AI service providers.

As part of our Services, we may offer products, features or tools powered by artificial intelligence, machine learning or similar technologies (collectively, "AI Products"). These tools are designed to enhance your experience and provide you with faster support. The terms in this Privacy Notice govern your use of any AI Products within our Services.

Use of AI technologies

Where we provide AI Products, we do so through third-party service providers ("AI Service Providers"). Your input, output and related personal information will be shared with and processed by these AI Service Providers to enable your use of our AI Products, for the purposes outlined in section 3 (What legal bases do we rely on). You must not use the AI Products in any way that violates the terms or policies of any AI Service Provider.

Our AI Products

Our AI Products are designed for the following functions:

• AI-assisted customer support 

How we process your data using AI

All personal information processed using our AI Products is handled in line with this Privacy Notice and our agreements with those providers, which are designed to safeguard your personal information throughout the process.

How to opt out

To opt out of AI-assisted handling of your request, contact us at support@gofanco.com and a member of our team will assist you directly.

In Short: We may transfer, store and process your information in countries other than your own.

Our online store is hosted by Shopify, which operates a globally distributed infrastructure. Your information may therefore be processed in the United States and in other countries where Shopify and our service providers operate.

If you are a resident in the European Economic Area (EEA), United Kingdom (UK) or Switzerland, please be aware that these countries may not necessarily have data protection laws as comprehensive as those in your country. However, we will take all necessary measures to protect your personal information in accordance with this Privacy Notice and applicable law.

European Commission's Standard Contractual Clauses

We have implemented measures to protect your personal information, including by using the European Commission's Standard Contractual Clauses for transfers of personal information between us and our third-party providers. These clauses require all recipients to protect personal information originating from the EEA or UK in accordance with European data protection laws. Our data processing agreements incorporating Standard Contractual Clauses are in place with Shopify, Klaviyo and Gorgias. Further details can be provided upon request.

In Short: We keep your information for as long as necessary to fulfill the purposes outlined in this Privacy Notice unless otherwise required by law.

We keep your personal information only for as long as necessary for the purposes set out in this Privacy Notice, unless a longer retention period is required or permitted by law. In practice:

• Order and transaction records are retained for as long as required by applicable tax and accounting law.
• Warranty registrations are retained for the warranty term plus a reasonable period afterwards, so that we can verify coverage.
• Support tickets are retained for as long as needed to service the product and to resolve any related claim.
• Marketing contacts are retained until you unsubscribe.
• Website analytics data is retained according to the retention settings of our analytics provider.

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it, or, if this is not possible (for example because it has been stored in backup archives), securely store it and isolate it from further processing until deletion is possible.

In Short: We aim to protect your personal information through a system of organizational and technical security measures.

We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.

In Short: We do not knowingly collect data from or market to children under 18 years of age.

We do not knowingly collect, solicit data from, or market to children under 18 years of age or the equivalent age as specified by law in your jurisdiction, nor do we knowingly sell such personal information. By using the Services, you represent that you are at least 18, or the equivalent age as specified by law in your jurisdiction, or that you are the parent or guardian of such a minor and consent to that minor's use of the Services.

If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under age 18, please contact us at support@gofanco.com.

In Short: Depending on your state or region of residence, you have rights that allow you greater access to and control over your personal information.

In some regions (like the EEA, UK, Switzerland and Canada), you have certain rights under applicable data protection laws. These may include the right (i) to request access and obtain a copy of your personal information, (ii) to request rectification or erasure, (iii) to restrict the processing of your personal information, (iv) if applicable, to data portability, and (v) not to be subject to automated decision-making. In certain circumstances you may also have the right to object to the processing of your personal information.

You can make such a request by submitting our Technical Support form or by emailing support@gofanco.com. We will consider and act upon any request in accordance with applicable data protection laws.

If you are located in the EEA or UK and believe we are unlawfully processing your personal information, you also have the right to complain to your Member State data protection authority or the UK data protection authority. If you are located in Switzerland, you may contact the Federal Data Protection and Information Commissioner.

Withdrawing your consent. If we are relying on your consent to process your personal information, you have the right to withdraw it at any time by contacting us. This will not affect the lawfulness of processing before its withdrawal.

Opting out of marketing communications. You can unsubscribe at any time by clicking the unsubscribe link in any email we send. You will then be removed from our marketing lists. We may still communicate with you for service-related messages necessary for the administration of your account or to respond to service requests.

Account information. To review or change the information in your account, or to terminate your account, log in to your account settings or contact us. Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. We may retain some information to prevent fraud, troubleshoot problems, assist with investigations, enforce our legal terms and comply with applicable legal requirements.

Cookies and similar technologies. Most web browsers accept cookies by default. You can set your browser to remove or reject cookies, though this could affect certain features of our Services. You can also manage advertising preferences at Your Privacy Choices.

Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track ("DNT") feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage, no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals.

We do, however, recognize and honor the Global Privacy Control ("GPC") signal. If you visit our site with GPC enabled in your browser or browser extension, we treat it as a valid request to opt out of the sale or sharing of your personal information and of targeted advertising, for that browser and device. You do not need to take any further action.

Because the signal is stored against the browser and device you are using, you will need to enable it again if you clear your cookies, switch browsers or use another device. You can also set your preference manually at Your Privacy Choices.

California law requires us to let you know how we respond to web browser DNT signals. If a different standard for online tracking is adopted in the future that we must follow, we will inform you about that practice in a revised version of this Privacy Notice.

In Short: If you are a resident of California, Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Kentucky, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Rhode Island, Tennessee, Texas, Utah or Virginia, you may have the right to request access to and receive details about the personal information we maintain about you, correct inaccuracies, get a copy of, or delete your personal information.

We will use and retain the collected personal information as described in section 8 (How long do we keep your information).

How we use and share personal information

We collect and share your personal information through targeting and marketing cookies, social media cookies, beacons, pixels and tags, and social media plugins including X (formerly Twitter), Instagram, Facebook and YouTube. Such features may process your IP address and track which page you are visiting on our website. Your interactions with these features are governed by the privacy notices of the companies that provide them.

In the preceding twelve (12) months, we have shared the following categories of personal information with third parties for purposes that may be considered "sharing" or "targeted advertising" under certain state laws: Category A (Identifiers) and Category F (Internet or other electronic network activity information). We do not sell personal information for monetary consideration. You can opt out at Your Privacy Choices.

We have disclosed the following categories of personal information to third parties for a business or commercial purpose in the preceding twelve months: Categories A, B, D, F, G and K.

Your rights

You have rights under certain US state data protection laws. These rights are not absolute and in certain cases we may decline your request as permitted by law. They include the right to know whether we are processing your personal data, to access it, to correct inaccuracies, to request deletion, to obtain a copy, to non-discrimination for exercising your rights, and to opt out of processing for targeted advertising, sale, or profiling.

How to exercise your rights

To exercise these rights, submit our Technical Support form, email us at support@gofanco.com, or write to us at:
Gofanco LLC, 3200 E Guasti Rd. Suite 100, Ontario, CA 91761

Under certain US state data protection laws, you can designate an authorized agent to make a request on your behalf. We may deny a request from an authorized agent that does not submit proof of valid authorization.

Request verification. Upon receiving your request we will need to verify your identity. We will only use personal information provided in your request to verify your identity or authority. If we cannot verify your identity from the information already maintained by us, we may request additional information for verification and fraud-prevention purposes.

Appeals. If we decline to take action regarding your request, you may appeal by emailing support@gofanco.com. We will inform you in writing of any action taken or not taken in response to the appeal, including a written explanation of the reasons. If your appeal is denied, you may submit a complaint to your state attorney general.

California "Shine The Light" law. California Civil Code Section 1798.83 permits our users who are California residents to request, once a year and free of charge, information about categories of personal information we disclosed to third parties for direct marketing purposes. To make such a request, contact us using the details in section 15.

In Short: You may have additional rights based on the country you reside in.

Australia and New Zealand

We collect and process your personal information under the obligations and conditions set by Australia's Privacy Act 1988 and New Zealand's Privacy Act 2020. This Privacy Notice satisfies the notice requirements defined in both Privacy Acts: what personal information we collect from you, from which sources, for which purposes, and other recipients of your personal information.

If you do not wish to provide the personal information necessary to fulfill the applicable purpose, it may affect our ability to offer you the products or services that you want, respond to or help with your requests, manage your account, or confirm your identity and protect your account.

At any time you have the right to request access to or correction of your personal information. If you believe we are unlawfully processing your personal information, you have the right to submit a complaint to the Office of the Australian Information Commissioner or the Office of the New Zealand Privacy Commissioner.

Republic of South Africa

At any time you have the right to request access to or correction of your personal information. If you are unsatisfied with the manner in which we address any complaint regarding our processing of personal information, you can contact the Information Regulator (South Africa).

In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.

We may update this Privacy Notice from time to time. The updated version will be indicated by an updated "Last updated" date at the top of this Privacy Notice. If we make material changes, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this Privacy Notice frequently to be informed of how we are protecting your information.

If you have questions or comments about this notice, you may email us at support@gofanco.com or contact us by post at:

Gofanco LLC
3200 E Guasti Rd. Suite 100
Ontario, CA 91761
United States

Based on the applicable laws of your country or state of residence, you may have the right to request access to the personal information we collect from you, details about how we have processed it, to correct inaccuracies, or to delete your personal information. You may also have the right to withdraw your consent to our processing of your personal information. These rights may be limited in some circumstances by applicable law.

To request to review, update or delete your personal information, please submit our Technical Support form, or email support@gofanco.com.