Yes. An account is required to place an order. Creating one takes less than a minute — select Account at the top of any page. Your account lets you review order history, access invoices, register orders for extended warranty coverage, and participate in our membership program.

Order history and reward balances were transferred to this store. Passwords were not transferred and cannot be recovered, so you will be asked to set a new password when you first sign in.

Any reward balance is held as store credit on your account. It is not subject to an expiration date and is applied at checkout.

American Express, Visa, Mastercard, Discover, Diners Club, Apple Pay, Google Pay, Shop Pay, and PayPal.

For other payment arrangements, including purchase orders, please submit a Sales Inquiry. Orders are released for processing once payment has been received.

Submit the Order Cancellation form with your order number and the email address used at checkout.

Within one (1) hour of purchase. Cancellation requests received within this period are refunded in full, including shipping charges.

After one (1) hour. Orders enter the fulfillment queue shortly after they are placed. We may be able to intercept an order before it reaches the final shipping stage, but we are unable to guarantee this. Where interception is successful, the Administrative Fee is deducted from your refund and original shipping charges are refunded. Where the order has already shipped, please submit a Return and RMA request; standard return terms will apply.

Partial cancellation is not available. Orders are processed as a single unit. To change the contents of an order, the entire order is canceled and a new order is placed. Where the replacement order falls below the free shipping threshold, standard shipping charges apply to it.

Tracking information is emailed when your order ships and is also available at Track Your Order and in your account.

Where an order contains items with differing availability, we may ship in more than one consignment at no additional charge, and tracking is provided for each shipment.

Orders of $100 or more ship at no additional charge within the contiguous United States. The threshold is assessed on the cart total after discounts and before tax.

Below that threshold, shipping is calculated at checkout based on the delivery address and the weight of the order. We ship via UPS, FedEx, and USPS.

Hawaii, Alaska, and international destinations are not eligible. Please see the international shipping question below.

Please note: where an order that shipped at no additional charge is subsequently returned, the standard shipping charge that would have applied is deducted from the refund. See our return policy for details.

Orders are processed and dispatched within two (2) Business Days. Processing time is separate from transit time.

Over-sized shipments, orders exceeding 200 lbs (90 kg), and orders requiring special handling are dispatched within three (3) Business Days. Expedited service is not available for these orders at checkout. Where you have a required-by date, please submit a Sales Inquiry before ordering.

Transit time is determined by the carrier. Delivery estimates are estimates only and are not guaranteed.

We ship throughout the United States, including APO and FPO facilities. We do not ship to individual P.O. Boxes.

Please verify your delivery address before completing checkout. We are unable to redirect a shipment once it has left our warehouse, and address corrections made in transit may incur carrier fees payable by you.

For commercial addresses, job sites, and loading docks, please include receiving hours, dock restrictions, and a contact name in the order notes.

Yes, subject to one condition: you must provide a valid carrier account (FedEx, UPS, or DHL). Please contact support@gofanco.com to complete these orders.

International shipments may be subject to customs duties, import taxes, and brokerage fees. The recipient is responsible for all such charges, which are not included in the order total and are not collected by us.

For larger or project shipments, please submit a Sales Inquiry.

Please verify all items against your invoice on receipt. Discrepancies must be reported through Return and RMA within two (2) Business Days of receipt.

gofanco reserves the right to investigate claims submitted after this period at its sole discretion.

Visible damage. You may refuse the shipment. Please note the refusal clearly on the carrier's receipt and submit a Return and RMA request within two (2) Business Days.

Concealed damage. Where a package has been accepted and internal damage is subsequently discovered, please submit an RMA request within the same period.

In either case, please retain all product packaging for carrier inspection, or be prepared to provide photographs of the carton, the shipping label, and the damage. Claims reported after the applicable deadline may not be honored.

Where damage is discovered after this period, please contact us. Our ability to recover from the carrier is limited once the carrier's own claim deadline has passed, and any accommodation is at our discretion.

Products may be returned within thirty (30) days of the Invoice Date, in good condition and complete with all original accessories, cables, manuals, and packaging.

For a standard return of a non-defective product:

• The Administrative Fee is deducted from the refund
• Original shipping charges are non-refundable, and return shipping is arranged and paid by you
• Where the order shipped at no additional charge, the standard shipping charge that would have applied is also deducted. This amount is stated on your RMA confirmation email before you return anything

Where a return results from a gofanco error or a defect confirmed following inspection, none of the above deductions apply.

Where a product is reported as defective within thirty (30) days of the Invoice Date and the defect is confirmed following inspection, the return is handled at our cost in both directions and no Administrative Fee applies.

Where a defect is confirmed after thirty (30) days but within the warranty period, we cover shipping of the repaired or replacement unit back to you and waive the Administrative Fee.

gofanco products are covered by a limited one (1) year warranty against defects in materials and workmanship under normal use. Warranty terms may vary by product; please refer to the product packaging.

Warranty commencement. For orders placed on gofanco.com, the warranty period runs from the Invoice Date. For products purchased through Amazon, a reseller, or a distributor, the period runs from the purchase date shown on your proof of purchase.

Extended coverage. Registering your order through the Product Registration form extends coverage to a total of two (2) years at no additional charge. Registration is required; coverage is not extended automatically, and coverage cannot be extended once the original period has expired.

Exclusions. This warranty does not cover damage arising from misuse, improper installation, unauthorized modification, or incorrect power supply.

No. Registration is completed once per order. Extended coverage applies to all eligible products on the registered order and runs from that order's Invoice Date.

Complete the Return and RMA form and select the applicable reason. An RMA request is required for standard returns, defective units, and refused shipments.

An RMA number will be issued by email within two (2) Business Days of request approval. Please do not return any product before an RMA number has been issued, as we may be unable to identify or process unauthorized returns.

Products installed into a permanent structure — in-wall, in-ceiling, or otherwise not removable without damage — may not be eligible for return. Please contact us before removing equipment so that eligibility can be confirmed.

This limitation applies to returns only and does not affect a valid warranty claim in respect of a defective unit.

Documentation is available at Manual Download and on the product page for each item.

Where you are unable to locate what you need, please submit a Technical Support request with your model number.

Yes. Technical support is available at no additional charge for as long as we support the product, whether or not it remains under warranty. Please use the Technical Support form.

We can assist with cable category selection, HDCP handshake issues, EDID configuration, signal distance, and system design questions.

Please submit a Sales Inquiry with the model numbers required, and we will provide the applicable HS codes for your shipment.

HS classification is provided for reference. Final classification and any resulting duties are determined by the customs authority in the destination country.

Unless otherwise specified on the product page, all products are supplied with North American power adapters only.

Yes. Membership tier is determined by cumulative spend on your account: Bronze at $500 (5%), Silver at $2,000 (10%), and Gold by invitation with custom pricing.

The applicable discount is applied at checkout when you are signed in; no code is required. Tier discounts apply to gofanco.com orders only and may not be combined with other promotions. Please see Membership for full terms.

Please submit a Sales Inquiry with the model numbers and quantities required.

Orders placed under a written quotation are governed by the terms of that quotation, which prevail over the general terms described on this page.

Please submit the Request project pricing form with your exemption certificate attached.Exemption must be reviewed and applied to your account before you place an order; we are unable to refund sales tax collected on a completed order.