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Return Policy


gofanco.com offers a 30-day money back return policy from the date of purchase.  gofanco will not refund the shipping & handling fees and the customer will be responsible for shipping the product back.  All returns must include the original packaging (product box, manuals, warranty cards, plastic, registration information, installation disc, etc).  Buyers may be charged a 15% restocking fee dependent on the condition of the returned product.

 

Note: gofanco’s return policy does not cover products that have been damaged as a result of accident, misuse, or unauthorized modifications and dissembly.


How To Return:


Send an email to sales@gofanco.com for all return inquiries.  A representative will be in contact with you to guide you through the return process.  Please have your order ID# and any relevant information regarding your order ready. 


One Year Warranty


All gofanco.com products are backed by a 1-year limited manufacturer warranty and free lifetime tech support from our experienced technical team located in Silicon Valley.  We will repair and/or replace defective products that fall within the one year purchase period. We are not responsible for products that have been deliberately mangled or damaged. 


To speak directly with one of our support agents, please email support@gofanco.com or use our live chat (9:00 A.M - 5:00 P.M PST) and have your Order ID ready as well as your part number on hand.  We will get back to you within 1 business day.


gofanco uses Fulfillment By Amazon


gofanco products sold on Amazon.com that state they are "Fulfilled By Amazon" are packed, delivered, and come with customer service via Amazon.  Any questions or concerns pertaining to your order should be dealt through Amazon. Fulfillment By Amazon products come with a 30-day return policy.


What is Fulfillment By Amazon?


Fulfillment By Amazon (FBA) is a service Amazon offers to sellers that lets them store their products in Amazon's fulfillment centers while also taking care of shipping and customer service issues regarding your package.


Please contact Amazon customer support for assistance, as we do not have access to shipping, payment or order status information on orders sent from Amazon fulfillment centers.


Questions for Amazon Customer Service?

Call: 1 (888) 280-4331