gofanco's goal is to provide knowledgeable technical support with your product. Visit our support inbox here or send us a direct email at support@gofanco.com.

gofanco uses Fulfillment by Amazon

Products sold on Amazon.com with "Fulfilled by Amazon" are packed, delivered, and comes with customer service from Amazon. Amazon Fulfillment comes with 30-day return policy.

What is Fulfillment by Amazon?

Fulfillment by Amazon (FBA) is a service Amazon offer sellers that lets them store their products in Amazon's fulfillment centers, and we directly pack, ship, and provide customer service for these products. FBA items qualify for FREE Shipping and Amazon Prime Two-Day Shipping. Learn more >

Orders placed on Amazon.com for gofanco items are fulfilled directly by Amazon.com from their warehouses. Please contact Amazon customer support at 1 (888) 280-4331 for assistance as we do not have access to shipping, payment or order status information for orders sent directly by Amazon. Your order details will say “Sold by: gofanco” however since we utilize the “Fulfilled By Amazon” program, the entire order and shipping process is handled by Amazon. They will not allow us to help you with these orders. Please contact Amazon customer service directly.

Questions for Amazon Customer Service?

Call: 1 (888) 280-4331

One Year Warranty

All our products are backed with a 1-year limited manufacturer warranty and free lifetime support tech support team in Silicon Valley. We will repair and/or replace defected products that fall within one year after purchase. We are not responsible for products that have been mangled on purpose.

To directly work with one of our support agents, please email support@gofanco.com and have your Order ID as well as your part number on hand.